At SmallSpaceOasis, we are dedicated to ensuring your satisfaction with every item you purchase from us. We understand that sometimes, an item may not meet your expectations, might not fit your space as you envisioned, or you might simply change your mind. Whatever the reason, we are here to support you with a straightforward and hassle-free return and refund process. Here, you'll find everything you need to know about how to return an item and how refunds are processed. We value your business and are committed to making your shopping experience as enjoyable as our offerings.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies depending on the manufacturer; please reach out to us if you would like specific information on your brand and/or product.
Returns
30-Day Return Period
- Return Request must be reported within 30 days of the order being shipped. We cannot accept any Return Requests after this mark.
- To qualify for a return, items must be in the same condition you received them: new, unused, and in their original packaging, with all accessories and documentation.
Restocking Fees and Shipping Costs
- Return shipping costs are the responsibility of the customer. There may also be a restocking fee, which is at the manufacturer's discretion, and will be the responsibility of the customer as well.
How to Return Your Product
- Contact the SmallSpaceOasis support team sales@smallspaceoasis.com or call us at (307) 456-7717 to initiate a return.
- If an item is returned without prior authorization, it will be rejected and shipped back to the customer at the customer's expense.
Refunds
Standard Orders
- Refunds will be processed on an individual basis and are at the discretion of the manufacturer’s refund policy. SmallSpaceOasis orders products directly from manufacturers and therefore we comply with their policies first and foremost.
- To be eligible for a refund, requests must be made within 30 days from when the order was shipped. Requests made beyond this period will not qualify for a refund.
- For a refund to be considered, the product must either remain in its original packaging or be repackaged to the manufacturer's satisfaction upon their approval. Additionally, the item must not have been used or altered in any way from its original state.
- A valid receipt, purchase order, or another form of proof of purchase, is necessary to fulfill the refund criteria.
- Once the manufacturer has received and inspected the returned item, we will inform you about the status of your refund request. Should your request be approved, the refund will be issued to the original method of payment within 10 business days. Note that your bank or credit card issuer may require additional time to process and reflect the refund in your account.
Cancellations (Before Order Ships)
- Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
- If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (307) 456-7717, the chat in the bottom right, or email sales@smallspaceoasis.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Damages or Lost Items
If you notice freight damage, DO NOT ACCEPT THE SHIPMENT.
- If you detect clear damage upon arrival, refuse the shipment. In cases of orders consisting of multiple items, accept the undamaged items but refuse the damaged ones. It's imperative to document the damage in detail on all copies of the carrier’s delivery receipt and have the delivery personnel acknowledge the damage by signing all copies.
- Should you discover damage after accepting the shipment, which wasn't apparent at first glance, you have up to 5 business days from the delivery date to inform us. Please keep the damaged items and their packaging intact for inspection purposes. If possible, take photographs of the damage as soon as it's discovered, ensuring the date of the photograph is noted. Do not relocate the item. SmallSpaceOasis cannot entertain damage claims if the item is moved from the original delivery address.
- In any case of damage, immediate contact with SmallSpaceOasis’s Sales Department at sales@smallspaceoasis.com is essential for reporting the issue. This allows us to promptly notify the carrier (if necessary) and ensures that all parties have the information required to address and resolve freight claims efficiently.
If you suspect that your order has been lost during transit, please inform us immediately. SmallSpaceOasis will collaborate with the carrier to track down your order, allowing up to two weeks from the time the carrier is notified to locate the package. Should the carrier confirm the loss of your order after all avenues have been explored, SmallSpaceOasis will send a replacement item to you without any additional costs.
Please Read the Following
When you are making a purchase from SmallSpaceOasis, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery and notate and take pictures if there is any damage and provide it to Small Space Oasis within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact sale@smallspaceoasis.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Contact us
If you have any questions, concerns, or complaints regarding this return and refund policy, we encourage you to contact us at sales@smallspaceoasis.com or by calling (307) 456-7717.
DB Smart Solutions LLC
DBA: SmallSpaceOasis
1603 Capitol Ave, Ste 413, Cheyenne, WY 82001, USA
Business Registration Number: 2023-001303542
info@smallspaceoasis.com
(307) 456-7717